Frequently Asked Questions
1. How does Maldives Holidays
offer Holiday Booking to Maldives?
2. How do I find a Resort/Hotels
and make a Precision Reservation?
3. What happens after I submit
my booking request?
4. Can I book directly with the
hotel?
5. How long does it take to check
if a room is available?
6. Are the rates displayed per
room or per person?
7. Do you need my credit card details
at the time I make a reservation?
8. What is your cancellation policy?
9. Who operates Precision Reservations?
10. How can I be sure I am
using a legitimate service?
11. What is the normal hotel policy
regarding children?
12. How do I know I’m getting
the best rate?
13. Is my reservation guaranteed?
1. How does
Maldives Holidays offer Holiday Booking to Maldives?
Maldives Holidays offer best rates through
the reputable Precision Reservations. Maldives
Holidays is an affiliate of Precision Reservations
and you can submit your request via Precision
Reservations secure booking engine facilities.
2. How do
I find a hotel and make a Precision Reservation?
Precision Reservations lists over 9000 hotels
worldwide and these can be easily found using
‘Hotel Search’ function, or by selecting
a country and city of your choice using the
‘Destination Search’.
To use the Hotel Search, simply type in the
name of the hotel you are looking for in the
search box and our internal search engine will
provide results that match your criteria. If
we don’t happen to have the hotel you
are looking for in our database, we are sure
you will find a suitable alternative from those
hotels displayed for that location. All areas
we list hotels in can be found using the Destination
Search tool.
The discount hotels displayed on Precision
Reservations are in the 2-star to 5-star range,
and the individual hotel pages will usually
have several photos, as well as information
about the facilities offered by the hotel.
The rates displayed for each hotel show both
the published rates and our special discounted
rates, which are all per room and not per person.
All hotel rates are listed in U.S dollars, so
please use our Currency Converter to see the
equivalent value in your home currency.
After you have selected your preferred hotel,
you will need to complete our secure reservation
form in order for us to process your request.
If you do not receive confirmation of availability
online then we will notify you of the status
of your request by e-mail within 24 hours. Also,
be sure to make your reservation for the full
duration of your stay. If you do need to extend
your stay after arrival at the hotel, please
contact our Customer Service agents to avoid
paying the hotel's full rate.
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3. What happens
after I submit my booking request?
Upon receipt of your booking request we will
immediately contact our supplier, or in some
cases the hotel, to confirm availability. After
we have a reply from them we will send you a
confirmation e-mail regarding the status of
your booking. If a room is available, once you
have submitted your credit card details and
agreed to the booking conditions specified in
the confirmation email, then the reservation
is confirmed and a hotel voucher will be automatically
sent to your e-mail address. The hotel voucher
will only be issued after we have received and
validated your credit card information.
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4.
Can I book directly with the hotel?
No. The rates displayed on the Precision Reservations
website are only available through this service.
Hotel rates are often 75% more expensive. Also
our agents are trained to help you switch hotels
and deal with problems that hotels cannot help
you with.
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5. How long
does it take to check if a room is available?
Many of the hotels we offer allow Instant Confirmation
of Availability. For other hotels, we check
availability when we contact the hotel or our
supplier with your reservation request. This
process normally takes no more than 24 hours.
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6. Are
the rates displayed per room or per person?
All of the rates displayed are Per Room - NOT
per person.
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7. Do
you need my credit card details at the time
I make a reservation?
Precision Reservations is unique among most
travel websites in that we only require a valid
credit card number after you have received your
electronic confirmation of availability, and
you have decided to proceed with your booking.
The only exception to this is when your booking
is within 10 days of your arrival date and we
require these details immediately in order to
secure your reservation.
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8. What is
your cancellation policy?
For hotel reservations made through Precision
Reservations, you will receive an electronic
confirmation which will display a due date by
which time you must confirm acceptance of your
reservation and the booking conditions by sending
us your credit card details and replying to
the confirmation email. If we do not receive
these details by the due date we will cancel
your booking request automatically.
Once accepted, shortening your stay during
the high season, periods of high occupancy,
during trade fairs and conventions, or failure
to cancel your reservation prior to the due
date noted on your confirmation may result in
a PENALTY charge being imposed by the hotel.
If a PENALTY charge is incurred, this will be
deducted from the amount refunded.
Your confirmation email will specify the exact
cancellation due date (i.e. the deadline you
must cancel by in order to avoid any cancellation
fee). Generally, the cancellation due date is
14 days prior to arrival at the hotel. The PENALTY
CHARGE is usually one-night stay, unless specified
on the confirmation email. You should reply
to the confirmation email signaling your acceptance
of the PENALTY charges.
Cancellation requests submitted via any of
the means above, prior to the due date noted
on your confirmation, will be automatically
refunded 100% within 10 days of receiving the
request. Any cancellation request submitted
after the due date noted on your confirmation
will also be processed within 10 days, and any
applicable PENALTY charge will be deducted from
the amount refunded.
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9.
Who operates Precision Reservations?
Precision Reservations is owned by Anacott
Asia Pacific Co. Ltd., which has been a trusted
provider of discount hotel services since 1997.
The same team who created Precision Reservations
helped create PlanetHoliday.com. We have designed
the Precision Reservations site to cater for
our growing affiliate network and to bring users
a fresh approach to making hotel reservations.
Precision Reservations is managed by a team
of American, European, New Zealand and Thai
nationals, who are committed to providing service
excellence and the best value discount hotels
on the planet.
Head Office & Customer
Service Center
Central World Tower, 27th Floor
999/9 Rama I Road, Patumwan
Bangkok 10330
Thailand
North America
Tel: 1 (213) 666-1026
Fax: 1 888 482-2235
Asia
Tel: +63 2 885-6278
+66 2 646-1200
Fax:+66 2 646-1225
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10. How
can I be sure I am using a legitimate service?
Anacott Asia-Pacific Co. Ltd has helped tens
of thousands of customers find a great hotel
bargain and you can see what some of our many
satisfied customers have said about our service
on our Testimonials Page.
Precision Reservations helps link hotel bargain-seekers
with travel wholesalers. The partners we have
chosen are only the largest, most reputable
companies with long-time operations in Asia
and worldwide, and are affiliated with the following
organizations:
1. IATA (International Air Transport Association)
2. PATA (Pacific Asia Travel Association)
3. HKTA (Hong Kong Tourist Association)
4. ATTA (Association of Thai Travel Agents)
5. TIC (Travel Industry of Council)
Our organization's aim is to be the #1 provider
of discount hotel rooms and other travel products
on the Internet. We realize that booking your
travel over the Internet is new and all of our
efforts are centered on establishing a reputation
for quality service and reliability. For this
reason we have also established our
"Shop Safe and Privacy Guarantee"
to enable you to use our service with confidence.
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11.What
is the normal hotel policy regarding children?
Most hotels adopt the policy of allowing children
to stay in the room with parents either with
or without an extra bed. The normal hotel policy
is not to charge for children if they are under
twelve years of age, while some hotels will
limit occupants of a room to two adults and
one child only. Only a few hotels will have
existing bedding for two adults and two children
in a room so an extra bed is usually required.
Unfortunately, some hotels will charge for this
extra bed.
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12. How do I know I’m
getting the best rate?
Precision Reservations offers the following
“Lowest Rate Guarantee”: If you
have reserved a hotel room through Precision
Reservations and then show us that you could
book the same room for the same dates at a lower
rate that is viewable and bookable on another
website, within 48 hours of booking your room
with us, we will either match that rate or beat
it by 5%. For a claim to be valid under this
guarantee, it must satisfy all relevant Terms
and Conditions and be submitted in compliance
with our Claims Processing procedures.
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13.
Is my reservation guaranteed?
All bookings secured via Precision Reservations
are also now backed by our Reservation Guarantee.
If your confirmed reservation at the hotel (for
which you have been issued a voucher) is not
available or cannot be honored when you arrive
to check-in and no other room types that you
had booked are available, immediately contact
our 24-hour Customer Service Center at the contact
number(s) listed on your hotel voucher. Our
Customer Service Agents will arrange a room
at another convenient and comparable hotel and
Precision Reservations will pay for the full
cost of the first night’s stay, including
any tax and service charges. Also, just provide
a receipt and we will pay for all communication
costs to our office.
Disclaimer
1. Precision Reservations makes every effort
to ensure that any materials or rates displayed
on this website are accurate as at the date
of issue. Changes in market conditions or circumstances
may occur after the issue date which may make
information displayed on this website no longer
accurate or no longer reflect the current position.
2. Precision Reservations hereby expressly
disclaim any representation, warranty or undertaking
in relation to the accuracy, completeness, quality
or adequacy of any contents of this website.
We will not be responsible for any loss resulting
from your relying on any information provided
on this website.
3. While Precision Reservations makes every
effort to work with hotels which provide an
acceptable standard of service and accommodation
for the price paid, we hereby expressly disclaim
any representation, warranty or undertaking
in relation to the quality or adequacy of any
hotel listed on our website.
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